FAQ

Frequently Asked Questions

To date, we have over 5 million users across our direct-to-consumer and enterprise businesses.

K Health has an ongoing Net Promoter Score (NPS) in the ‘world class’ range of 80+ .We measure satisfaction by asking users, “How likely are you to recommend K Healthto a friend”  on a scale of 1-10.

Our program for employers and plan sponsors has nearly everything K Health offers, including:

  • Unlimited text-based visits with board-certified clinicians
  • Doctors online day and night for Primary Care and Urgent Care*
  • Access to our Mental Health program
  • Pediatric care for kids ages 3-17
  • Easy prescription management and renewals, plus discounts on many items
    • *Chronic care is available for adults 18-64 in CA, CO, CT, FL, GA, IN, KY, ME, MT, NV, NH, NY, OH, VA, WI, and TX.

K Health Primary Care is comprehensive, virtual care without the hassle and price of seeing a doctor in-person, available to individuals 18-64. A care team of board-certified clinicians creates hyper-personalized care plans to make it easier to manage chronic disease, change a habit, or just live healthier. Plans include reminders on what health screenings are needed, when a member is out of refills, and more. Care teams can remotely prescribe and refill medication, order lab tests, and more. Learn more about what K Health can and cannot treat

*Chronic care is available for adults 18-64 in CA, CO, CT, FL, GA, IN, KY, ME, MT, NV, NH, NY, OH, VA, WI, and TX.

As part of K Health Primary Care, we’ve built a way to have an annual physical—or anytime check-in—with a doctor via the app. No appointment needed!

In preparation for a member’s annual physical, members may be prescribed standard lab work to inform their care plan and establish a baseline for future monitoring. Each annual lab screening may include the following: Complete Blood Count (CBC), Comprehensive Metabolic Panel (CMP), Hemoglobin A1c, Lipid Panel (Cholesterol), Thyroid Stimulating Hormone (TSH),Urinalysis, complete, with reflex culture (UA).

The K Health medical team is made up of 350+ (and growing!) providers who are employed directly by the K MD practice. They are board-certified, trained across a variety of specialities and meet all NCQA guidelines. Approximately 40% of our providers identify as a person of color and approximately 45% of our providers identify as female. Learn more here.

We’ve found that the vast majority (85%+) of visits to K Health can be resolved virtually, meaning no more unnecessary trips to the doctors office. However, when a member needs in-person treatment, their care team is always available to provide a referral for the care they need. 

If a user has a life-threatening emergency, they should call 911 or go to the nearest emergency room. If they have a non-life-threatening emergency, they should be able to begin an Urgent Care within 15 minutes of their request.

We integrate with a secure platform that enables patients, payers, providers, digital health solutions, and labs to seamlessly share health data and aggregate each patient’s entire clinical history in one place.

User privacy is extremely important to us. We have robust security and encryption measures that meet HIPAA and Europe’s GDPR guidelines to protect our users’ privacy. Also, we will never sell personal information. You can read our full policy here.

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